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Thanks to supply chain issues and inflation's impact on demand, 2022 has been a rough year for auto sales. Autoweek recently reported that sales were down more that 19% in 2022 compared to the first half of 2021.
Michael Lindsey, chief operating officer with Action Auto, is first to admit it’s been a challenging year for keeping inventory and sales figures up.
Despite these obstacles, however, Action Auto has managed to increase sales and maintain the inventory to meet diverse customer needs. Lindsey said his company is ahead of both their yearly projections and where they were at this point in 2021.
“Action Auto has focused on having a broad mix of inventory, so we’d have something for every customer’s needs and budget,” he said. “This helped us achieve higher sales figures even with fewer vehicles in inventory.”
Action Auto’s Tupelo lot has been instrumental to the company’s success as the home of its new in-house reconditioning shop. Earlier this year, Action Auto opened the shop to perform vehicle repairs and upgrades before they hit the lot for customers.
“The reconditioning shop allows us to enhance the condition of the cars in our inventory in a cost-efficient and timely manner, giving our customers more options to choose from when they step onto the lot,” Lindsey said.
The in-house shop lets Action Auto prioritize particular vehicles to fill inventory gaps. Lindsey said it also means the dealership can complete mechanical work at the lowest cost and pass this savings on to customers.
Lindsey also credits Operations Director Crystal Elliott, who leads the company’s sales and collections teams, with Action Auto’s success.
“Crystal and the sales team’s ability to match our customers with a car that fits both their needs and their budget is apparent in both their excellent performance and overall production this year,” Lindsey said.
Elliott focuses on training the dealership’s sales and collections teams on how to best interact with potential and existing customers.
“Even with all the challenges of the past couple years, our lot staff and collections teams have worked incredibly hard to genuinely serve our customers and create an enjoyable experience for everyone,” Elliott said. “I’m so excited to see how we finish out these last few months of the year.”
Starkville native Amanda Jones first joined on at Action Auto two years ago, working as a sales associate in Columbus, Miss. After only a year, the company presented Amanda with the opportunity to move to Florence and open the newest location for the growing company.
“I’m grateful to be in the position I am in today,” Jones said. “When I was asked to open the lot here in Florence, I jumped at the opportunity.” Amanda went on to detail how much the company has cared for her since she started, stating that they are as committed to their team as they are to each customer. “Everyone on our team feels cared for, which directly translates to success on the lot.”
When Jones gets to work every day, she checks inventory to ensure accuracy. She also connects with customers that submitted online credit applications to capitalize on leads. In addition to her responsibilities as lot manager, Amanda facilitates outreach with area businesses, increasing awareness and business for the dealership.
“It’s important that customers know what we’re all about,” she said. “We want to help people that may have been turned down by other dealerships, assuring them that we can find a solution that ends in them driving away happy.”
After spending more than a year in Florence, Amanda has grown fond of the community. “I absolutely love Florence. I’m so blessed to be able to work with so many great people around town.”
Action Auto is the best used auto sales lot in Oxford, Miss., according to the 2022 Best of Oxford list, an annual community poll organized by The Oxford Eagle that recognizes the area’s favorite businesses, restaurants, services and places.
The Buy Here, Pay Here dealership, which provides individuals access to vehicles regardless of their financial situations, has been serving the community since May of 2016 and has sold more than 1,300 cars to local customers.
“We are so incredibly thankful to the people of Oxford for this recognition,” said Oxford lot manager Jolynn Medina of the award, which was announced in the July/August issue of Oxford Magazine. “Everyone has put in a great deal of work to put ourselves in this position, but we would not be here without our amazing customers.”
Action Auto is a subsidiary of Oxford-based investment firm EquiPro Holdings, which currently operates four additional lots across Mississippi and Alabama. Action Auto has built a reputation for quality and customer service.
Each Action Auto vehicle is backed by a 12,000 mile/12-year protection plan, an effort that has created trust through a promise. The dealership is dedicated to getting customers behind the wheel of a quality car they can feel confident about and providing a convenient payment method.
“All of us at Action Auto are very proud, but not surprised at this recognition for the team in Oxford,” said operations director Crystal Elliott, who works closely with each of their locations. “They do an excellent job of delivering on the mission of our company, and truly care about finding solutions to put people behind the wheel.”
Jolynn Medina, lot manager at Action Auto of Oxford, was recently named Action Auto’s 2021 Salesperson of the Year after selling a record number of vehicles. Medina who, sold a total of 161 vehicles last year, said her favorite part of the job is seeing happy customers walk away with a new car. “I love to see people grinning from ear to ear from the satisfaction of getting the car they wanted,” Medina said. "I try to treat people the way I want to be treated.”
Crystal Elliott, Action Auto’s operations director, said that she has been consistently impressed by Medina’s growth since she started at Action Auto in 2019. She is not only a more effective salesperson but stands out as a leader at the Oxford lot. “She is leading by example and showing her people the way of the company in a way that’s supportive and encouraging.”
Action Auto is a buy here, pay here car dealership that sells quality vehicles to individuals regardless of their financial situation or background. Action Auto offers a plethora of vehicle options whether you are looking for a SUV, truck, sedan, or something else. Action Auto provides affordable payments and down payments that are based on your income, so you know you can afford the payment and not only that, but each vehicle is backed by a 12 month and/or 12,000-mile warranty. Be sure you stop by Action Auto so you can Drive with Confidence! We are proud of our outstanding vehicle selection and our dedicated sales team and look forward to what 2022 will bring.
There are many reasons why Action Auto dealerships are the go-to dealer of quality pre-owned vehicles in Mississippi and Alabama. We have 5 locations to serve our customers in Oxford, Columbus, Tupelo, MS & Florence and Decautor, AL and the surrounding area. Our knowledgeable sales staff, seasoned finance experts, dedicated maintenance department, and diverse inventory has established us as an automotive leader in Mississippi and Alabama. We are ready and willing to join you in your journey to finding the perfect car, SUV or truck with the financing option that best corresponds to your needs.
With our wide variety of used automobiles, we are certain you will find a vehicle in our inventory that suits you perfectly. Find out the many reasons customers shop with confidence at Action Auto dealerships. We have one goal in mind. Our goal: A fun, successful dealership that makes a difference in the lives of our co-workers, customers, and community. We want you to have a worry-free shopping experience no matter what your financial situation. Ask about our “12 month/12,000-mile vehicle protection plan” and our “Awesome Referral Program ” Needless to say, we are here to treat you the way we would want to be treated, like family.
We are a Buy Here, Pay Here dealership. We pride ourselves in making the car buying process fast and easy. All of our pre-owned vehicles undergo rigorous inspection and maintenance to ensure their longevity, appearance, and reliability. With our low prices and high standard of quality, we provide the used cars with the best value in Mississippi and Alabama. We also find the perfect financing for you no matter of your credit situation.
Once you've made the decision to purchase one of our low mileage, late-model vehicles, one of our financing team members will be here to help you with financing. We offer low down payments and low weekly payments. We want to put you in a safe, reliable car that you will love and that you can afford. We finance based on income, not credit.
Thank you for visiting! To learn more about Action Auto, visit our hours and directions page. Our locations are located in the following cities and serve the following towns and communities.
Serving Columbus, West Point, New Hope, Whitebury, Ethelsville, Steens, Woodlawn, Caledonia, Mayhew, Crawford and More!
Serving Oxford ,Batesville, Taylor, Pope, Water Valley, Holly Springs, Pontotoc, Abbeville, Courtland, Sardis and More!
Serving Florence, Hickory Hills, Windcrest, East Florence, Lakeside Highlands, Wilson Heights, Windsor Heights, and More!
Serving Decatur, Trinity, Belle Mina, Mooresville, Princeville, Hartselle, Mouton, Huntsville, and More!
Serving Tupelo , Pontotoc , Verona, Shannon, Plantersville, Mooreville, Saltillo, Sherman, Blue Springs, Chesterville, New Albany and More!